Our opening times are Monday-Sunday 10:00am-10:00pm. For special appointment please contact us.
How do i book?
You can book online or you can call us on the phone.
When do I need to book my massage?
You can call us on the day of your treatment or you can book in advance. Please check our availability online or call us for more information.
What are the payment methods?
We accept payment in cash pound sterling; the payment should be given directly to your therapist.
How quickly can my therapist get to me?
Our therapists are based in different locations in London. Normally their journeys take 60 minutes depending on how far they are from you. If there are any unforeseen travel delays the therapist will keep you updated via regular text messages. Your massage begins the moment your therapist hands touch your body.
Do I need to inform you if I have any medical conditions?
Your health and wellbeing are important to us and is our number one priority so please take the time to read the questions below. If you have any of the following or need to let us know about any other medical conditions, please don't hesitate to contact us.
Do you have any medical conditions?
Do you or have you suffered from any allergies?
Have you had any recent surgery in the last year?
Do you have any, or have you suffered from any heart conditions?
Have you consumed any drugs or alcohol in the last 24 hours ?
Are you Pregnant?
- form will be taken by your terapist and needs to be filled in before the treatment starts.
can i cancel my booking?
We understand that unexpected changes can happen. Please note that as soon as you book a therapist, our diary is immediately reserved for you for the whole of the booked massage time plus journey time before and after. This means our therapists are unable to be booked by anyone else during that whole period, so we politely ask that you provide us with at least 3 hours notice to cancel any bookings. The most efficient way to cancel is to text or call us.
Terms and Conditions
Thank you for visiting the Belle Maison Massage website. Before using the website please read the terms and conditions found below. If you do not agree to any of these, please do not make any appointment with a therapist and do not use the website either.
Information about us
The Belle Maison Massage - one of the newest mobile massage service of London based in Chiswick. The therapists work in different places of London, so following the booking, they are available in a short time.
If you are under 18, you can not use the service of mobile massage without your parent's’ written authorization.
Payment and Prices
The client can only pay in cash. The client has to pay the price of service to the therapist following the treatment. The payment can be accepted from the client only in Sterling Pounds.
The client’s responsibility is to provide us with the details of booking of service as much as possible. Providing wrong or inaccurate information can cause suspension or deletion of booking and can hinder us to make the booking. Following the online booking we will contact the client on phone as soon as possible to confirm the request.
Following the booking the client’s obligations are: -Make sure the room is suitable for massage -If you need to cancel, make sure you do so three hours in advance -If it is not cancelled within 24 hours, the client will be charged full price
Cancellation and Refunds
The booking of the massage treatment can be cancelled via the Belle Maison Massage exclusively, by phone or on booking online system at least 24 business hours prior to the start time of the booking. In case of cancellation of massage treatment within 24 hours, the client will pay full price.
The therapist usually arrives 10 minutes before the scheduled time for the treatment, to set up and to start your massage at the scheduled appointment time. If it may occur at times that the therapist is late, the client will be informed by telephone or by SMS. If there is a dispute between the therapist and the client because of being late of both sides, the Belle Maison Massage will investigate the case. After the investigation, the procedure of the Belle Maison Massage will decide in consultation with the client about occurrence partial or full refunds .Additionally adjustment can be £5 or £10 refund or 30 minutes complimentary massage treatment - depending on the situation- the Belle Maison Massage can also refund the fee of the treatment if the client doesn't like the massage and stops it in the first 15 minutes.
Modification of reservation time
Modification of reservation for earlier or later appointment (for the same day) is possible without any extra fee. Subject to therapist availability.
It is possible, upon from the timetable of the therapist, to lengthen the time of the treatement for additional charge.
If the client is not ready for massage starting either after 10 minutes according to the scheduled appointment time that may result in the therapist may not be able to complete the massage by the scheduled appointment time. For such overtime arising from being late, the client has to pay additional cost.
The Belle Maison Massage informs you that the therapists listed via our website are not the employees of the Belle Maison Massage and the Belle Maison Massage works as a broker exclusively. All the therapists are independent and self-employed. In the interest of professional and safe service all therapists hold their own qualifications and public liability insurance that covers their liability connected with the massage service. The Belle Maison Massage, as well as the therapists do not take responsibility in case of such claim for damages arising from client’s mistake, from complete or incomplete information provided by client.
We will do our best for continuous, fluent co-operation. We reserve the right, at any time, to terminate our website (e.g. due to maintenance).
Using the website you agree and defend the Belle Maison Massage from and against any claims,causes of action,losses, fines, recoveries, penalties of any nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use.
Accessing our site
All information on our website is indicative only. The prices, services can be modified, completed, suspended. In case of determination of the service the notice will be given to the clients. The term of the “pack massage session” is valid for one year.